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Grasshopper is a new breakthrough virtual phone system
Read 100% Free Grasshopper Review by Scamorno Team
FULL REVIEW OF Grasshopper
Do you want to find out more about the Grasshopper service and whether or not this virtual phone service really works? The key features to look for in a virtual system are an online portal that makes it easy to set up your call-forwarding tree, an auto-attendant that demonstrates to your customers you are running a professional business, and a mobile app that allows you to make and receive calls from your business line.
Because it offers all of these services and features, Grasshopper service is our choice as the best virtual business phone system. Grasshopper provides small businesses the main phone system tools they need to project a professional image without installing any equipment or phones. The service works with mobile and home phones, offering many important features, and includes unlimited minutes.
What Service Types Are There In Grasshopper’s Platform?
Grasshopper is available in 3 service plans, all of which include unlimited minutes and all of the available features. The plans differ in the number of extensions and phone number they include:
Here’s a rundown on each plan:
- The Solo plan costs $29 each month and includes one number and three extensions.
- The Partner plan is $49 each month and includes three numbers and six extensions.
- The Small Business plan costs $89 each month and allows five numbers and unlimited extensions.
There are no contracts when you use Grasshopper. You pay from month to month and can cancel at any time.
However, you can save 10% on each plan by paying annually. The company also offer a 30-day money-back guarantee. Grasshopper also provides professionally recorded greetings for your automated attendant. You can also get a professional recording of up to 250 words for $75.
What Equipment Do You Need To Use Grasshopper?
Since this is a virtual service, absolutely no desk phones or equipment are needed to use the system. Instead of connecting with desk phones like most traditional phone systems do, Grasshopper’s virtual service works together with mobile and home phones.
When a customer or client calls, this system’s automated attendant answers the call and then forwards it to the appropriate employee or department. With this service, employees designate the phone numbers they would like their calls forwarded to. This could be a home phone, mobile device or any other phone of their choosing. Employees have full control over how calls are routed to them.
They choose the numbers – up to 15 – they wish to have their calls sent to, in which order those numbers should be rung, how many rings should occur before switching to the next number and when they want calls forwarded to them. For example, they can choose to get calls 24/7, from 9 a.m. to 5 p.m. on weekdays, or only on the weekends.
When employees get calls, they have a few options for how to handle them. They can answer the call, hear the caller’s phone number or name to decide if it is someone they want to speak with right away or send the caller directly to voicemail. In addition to each employee having their own extension, employers can choose to create department extensions, such as for sales or customer service.
Employers then group workers into the proper department and set the employees’ numbers to ring when someone tries to reach their department. The complete system is controlled through an online portal. Each user can access the portal to set the call-forwarding tree. They can pick the numbers they want calls forwarded to and the order in which they will ring.
Grasshopper includes a couple of features that give remote employees the tools many traditional in-office phone systems provide. Some of the more valuable features are automated attendants, a name directory, hold music, call screening, voicemail-to-email, voicemail transcription, text messaging and online faxing.
However, Grasshopper does not offer the wide range of features that a traditional phone system does, such as call recording or integrations with programs like Microsoft Office. The Grasshopper mobile app, available on Android and iOS devices, allows employees to make and receive calls from their business lines, check on voicemail messages, see their faxes and call history, set up push notifications for missed calls and messages, and change call-forwarding options. Additionally, the iOS app allows users to sign faxes and PDF email attachments with their finger.
Grasshopper also comes with a desktop app that features a softphone. With the softphone, users can make and receive business calls and text messages from their business line.
Grasshopper allows members to choose local, toll-free or custom vanity numbers. Established businesses that don’t want a new number can have their current number transferred to the Grasshopper system. The number-porting process typically takes 7-10 business days for a local number and 3-5 days for a toll-free number.
Grasshopper does not offer a traditional phone system. If your business outgrows this service, you will have then to look for a new provider. Some phone system providers offer both types of service, which makes switching from a virtual system to a traditional system an easy and smooth process.
Grasshopper Phone Support
We were very pleased with the customer service Grasshopper provided. To test the quality of support, we contacted Grasshopper’s phone support multiple times, posing as a business owner interested in a virtual phone system. Each time we reached out, a very helpful representative immediately answered our call.
Grasshopper’s Conference Calling Service
Grasshopper has a complete conference calling service built inside its phone system. With the conference bridge feature, which is included for no extra charge, for every employee has the ability to hold their own conference call with up to 10 callers – or unlimited participants on the Small Business plan. If your company is looking to host conference calls with more callers than your Grasshopper plan provides for, you will have to use a conference calling service. These services allow 100s, sometimes 1’000s of people on each call.
They always took as much time as required to answer our questions and never tried to rush us off the phone. There were times when we felt they could have provided more thorough answers to our questions, but by the end of every call, we had a good understanding of how the system works, the features it offers and the pricing options.
Review Verdict: Grasshopper is a legitimate service that works
Consumer Fraud Alert Regarding Grasshopper
The success of Grasshopper has given rise to many frauds who try to sell their own fake websites in its name. This is a big issue as many customers have lost their money in buying from such fake sites. It is advised that customers should be really careful when they are purchasing and should do some research before they buy from any website. To spot these, watch out and avoid sites that claim to write about Grasshopper, yet the write-up is completely garbage and unreadable as they are created by software and spammed all over the internet. It is always better to avoid buying from any other site other than the official one. Therefore, it is highly advised that consumers do careful research, or only buy from the site from the official website here – http://Grasshopper.com/Official (link opens in a new window). The official website that they have includes the legitimate website.
Conclusion about Grasshopper
The Grasshopper support team is, from our experiences, available by phone 24/7. In addition, members can request help via online form. Grasshopper’s website also provides a comprehensive user guide that walks you through each aspect of the system. If such a professional business phone solution is something that you are looking for right now, we highly recommend you to learn more about Grasshopper at the button link below1
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