LiveChat Review – Is LiveChat Chatbot Legit?

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LiveChat Chatbot DEMO

LiveChat REVIEW

Summary

LiveChat Chatbot is a new breakthrough livechat software

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Details

System LiveChat Chatbot
Website URL www.LiveChat.com/Chatbot
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Overall Score 9.4/10

FULL REVIEW OF LiveChat Chatbot

Are you looking for more information about LiveChat Chatbot and whether or not this is really the best chatbot for your business?

LiveChat Chatbot is a chat and help desk application intended for members’ support and service teams. It comes with tools that you can use for your online sales and marketing, web analytics, and support requirements or live customer care. The platform enables users and their team to talk with clients and potential customers directly on their websites and in real time. There are 3 main components of LiveChat Chatbot– a web-based chat window, web-based control panel, and operator application.

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Is LiveChat Really Worth Joining?

LiveChat offers a big range of features and capabilities, and probably the most number of tools among the live chat solutions that we have reviewed. Users get value for their money with tools and functions that include not only chat but also ticketing, customer engagement, 3rd party integration, file sharing, work scheduling, advanced reporting, multiple branding, data security, geo-tagging, co-browsing, chat surveys, and more.

In addition, it provides real-time website traffic monitoring, statistics and dashboards, efficiency analysis, and custom/standard or interactive reports. Aside from English, it is also available in various major languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.

For more than a decade now, LiveChat has grown to become of the most outstanding enterprise chat solutions relied upon by major global brands such as Tesla, Ikea, PayPal, and McDonalds, among others. It works and integrates with dozens of other applications and platforms, extending the software’s functionality to include ecommerce, sales, CRM, content management, email marketing, accounting, and analytics, to name some.

What Features Can You Expect To Get From LiveChat Chatbot?

Intensive customization

With LiveChat, users get a full suite of customization options including two chat window types (pop-up or embedded), six pre-made themes for minimized or maximized chat window, custom chat window logo, and customizable chat buttons. It also has its own custom CSS editor that gives you even greater flexibility and control like being able to easily change any part of the chat window, both in terms of looks as well as behavior. You can also add your own social media buttons so your customers can reach your fan page directly from chat, and even personalize agent profiles not only with names and titles but also with real photos to get the best results. Further, you also get to use engagement graphics – eye-catching visuals and custom greetings and buttons – to enable an even more compelling experience for customers.

Real-time traffic monitoring

With LiveChat, you can also easily track your website’s visitors in real time. You can know whether they are using shopping cart, or abandoning an order—and invite them to chat in case they do. Your helpdesk team agent can talk to more prospects in less time compared with a phone agent. The software can quickly generate reports for each of your helpdesk agent, analyzing their number of chats, time spent with a customer, or chat invitations. You get to measure the speed of your team’s responses and evaluate and understand how to improve the service.

Integrated ticketing system

While other similar systems offer only basic live chat with a few extras, LiveChat provides full help desk functionality with its ticketing system built into the platform. For this alone, you can gain a substantial edge over your competitors, allowing you to quickly resolve customer issues. It does the heavy lifting, which email and phone cannot handle, and lets you get rid of long queues while engaging clients with your quick answers. Its ticket management capability allows users to source tickets from chat and emails, tag tickets, and undertake automated follow-ups.

Team management

LiveChat offers a wide range of chat and ticket reports that can be used to detect areas which can be optimized and improved. It is possible to measure your chat durations, first response times, and queued visitors. These reports, along with staffing prediction, can help users adjust the number of agents to cover all chats. Customers can also see the number of chats, customer satisfaction levels and achieved goals. Having complete visibility over your chat history and performance metrics enables users to fine tune your workflows and operation to be even more responsive to your customer’s needs.

Review Verdict: LiveChat Chatbot is a legitimate service that works

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LiveChat

Consumer Fraud Alert Regarding LiveChat Chatbot

The success of LiveChat Chatbot has given rise to many frauds who try to sell their own fake services in its name. This is a big issue as many customers have lost their money in buying from such fake sites. It is advised that customers should be really careful when they are purchasing and should do some research before they buy from any website. To spot these, watch out and avoid sites that claim to write about LiveChat, yet the write-up is completely garbage and unreadable as they are created by software and spammed all over the internet. It is always better to avoid buying from any other site other than the official one. Therefore, it is highly advised that consumers do careful research, or only join from the site from the official website here – http://LiveChat.com/ChatbotOfficial (link opens in a new window). The official website that they have includes the legitimate service.

Conclusion about LiveChat Chatbot

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LiveChat Chatbot offers 4 competitively prices plans that increase in features according to business size and needs. All prices here are quoted for annual subscriptions. Month-to-month billing will be slightly higher, so you will want to consult LiveChat’s website for a quote. All prices are per seat pre-month. LiveChat Chatbot’s Starter package is $16, Team package $33, Business package $50, and Enterprise plan $149, and you can learn more about LiveChat Chatbot at the button link below!
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